• Pay by credit cards including Visa card, or Master card online.
• Pay by Paypal. Please click on paypal as the payment method. 
• Pay by cheque, please send to Richland Group Ltd. PO Box 29116 Greenwoods Corn,Epsom, Auckland 0137. New Zealand 
• Pay by deposit Bank: The National Bank, Parnell branch,
                      Account No:06-0237-0126517-03
                      BSB No.: ANZBNZ22
                      Account Holder: Richland Group Ltd
  Please add £15 bank fee when you transfer your payment to our account.

6. Do I need to pay taxes if the order goes to the countries other than UK?

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient.
 
7.What is 7 days no questions asked Return policy?

We offer 7 days no questions asked return service. Returns must be in original, new, resalable condition. Any item returned in used condition or abused in any way, will not be accepted. The customer can return the product within 7 days from the date of receiving the chiar(s) with no questions asked. The customer will pay the return freight.  The return address is:
Agility UK, Manchester Kings Park, M17 1QA

8.What guarantees and warranties are there?  

We offer twelve (12) months warranty on parts from the date of purchase.    This warranty service will not apply:

• If the product has not been installed, operated and maintained in accordance with the manufacturer’s instructions and recommendations contained in the operating instructions provided with the product.
• If the product has been used in a manner other than for which it was originally designed. 

9.What will we do if we want to return the products?
        
Contact Richland Group Ltd by email (service@brandnewchairs.co.uk) or fax (64-9-3550588) to report the faulty product.       
Enclose a copy of your purchase receipt as proof of date of purchase, or provide the online order number and date. Please send all faulty parts and warranty related items to Manchester service department, Agility UK, Manchester Kings Park, M17 1QA. The customer will pay the freight.  

10. How long does it take to deliver the product?

The delivery within UK takes up to 5 working days and 10 working days to most places in Europe. 

11.How to install the product?

Our products are packed in boxes and easy to assemble. Richland Group Ltd is not responding for installation. All the products come with an Assembly Instruction in the box. If you cannot find it, please contact us and we will send you one by email.

12. How do I make changes to my order?

If you need to change the color or style of an item on your order, which has been sent to us, please send an email to service@brandnewchairs.co.uk  as soon as possible. We can try our best to replace you order if the goods are not delivered then.
 
13. How much will it cost to deliver my ordered chair(s)?

14. Do you ship internationally?

We only do UK and some of the Europe countries on our website. Please email us to get quote for shipping fees if you want us to deliver to places other than the countries on this site.

15. More information about kneeling chair

Kneeling chair promotes good posture and is made to strengthen the lower back muscles and help spinal alignment and support. Medical professionals around the world have recommended Kneeling chairs to pregnant ladies, long hour computer workers. Sitting comfortably without pressure on your back, kneeling chair helps you to sit up straight. By easing the hips forward, it encourages an upright posture, aligning the back, shoulder and neck.

There are four ways one can sit in an ergonomic kneeling chair; facing forward with your knees under you and your weight on your hips (essentially balancing on your hips without actually placing weight on the knees), facing forward with your knees in front of you (as you would sit on a stool), kneeling chair turned facing backwards and again sitting as you would on a stool, or actually sitting with your weight on your knees and shins on the bottom pad and your hips resting on the top pad.